Travel Guidelines & Tips

On Ground (Traveling Documents)

Make sure you have a valid ticket to your destination
Make sure your passport is valid for at least 6 months from the date of travel until the return date
In the case where children are included in their parents' passports, please make sure that they are included in the traveling visa. And in the case of their travel without being accompanied by the primary passport holder, please make sure that the country traveling to will allow them in without the presence of the primary passport holder
Prior to your travel, and in some cases, you must obtain the necessary and required visa to the countries you are traveling to. Kindly make sure that you acquire the necessary visa and documents in a suitable time frame, for the acquiring period differs for each country and it may depend on the citizenship you hold.
Some countries require an entry and exist visa or a transit visa, therefore, you must review all traveling requirements associated with the country traveling to beforehand. Kindly double check the validity period (issue date and expiry date) of the visa. You may not use a previously acquired visa in some cases. Some visa legislations limit the number of entries permissible by a single visa.
Make sure you bring your Pasport when traveling on local flights within the your destination, even if its by train.

Your early presence at the airport makes finding seats next to your family members an easier task. In all cases, you must be present for check-in two hours before departure time for international flights, and one hour and half before departure time for domestic flights.
In the case where a special service or assistance is required, for example: unaccompanied minors, special travel needs, seniors, and families; you must coordinate with the airline staff at the airport to complete the necessary procedures to enable us to provide you with these services.
Ask our staff about the special counters available for special need passengers to complete the check-in procedures
Make sure your name and address is place securely on and inside your luggage
Make sure you remove all old stickers and tags from your luggage
For your safety, keep your baggage in your custody
Do not accept any baggage or parcels from any person you do not trust. By doing so, you may be placing your self and others in danger
Make sure that all your luggage is securely fasten

Present the counter staff with your passport, personal travel documents, and inform them with the number of carryon and check-in luggage
You will be asked the following questions about your luggage; Did you personally pack your luggage? Are you fully aware of the content of your luggage? Did you leave your luggage unattended?
You will be asked if your luggage contains any hazardous material. You will be presented with the list of non-permissible hazardous material
You may select your seat on the airplane depending on availability
When traveling on First or Business Class, you will be presented with an invitation card to a special passenger lounges
Luggage is accepted at the check in counters during the day of travel on the condition that a valid traveling ticket is presented.
When traveling with your family or in a group, you may take advantage of the cumulative luggage allowance. The total allowance is calculated with the total number of baggage or the total weight, even if the travelers were traveling in different classes.
If you have extra luggage that exceeds your baggage allowance, you will have to pay the additional charges.
Please note that your entire luggage must go through the X-Ray safety scanner.

Please note that you must complete filling in your exit card in order to present it to the passports authorities
To ensure the comfort and safety of our passengers, and to ensure the timely departure of our flights, special carryon luggage monitoring systems are implemented by special units. If your carryon luggage does not confirm with hand luggage specifications, you will be redirected to the check in counter.
You must proceed directly to the departure lounge once your check-in procedures are completed to ensure your timely boarding.
When boarding is announced, you must be present at your assigned boarding gate.
Airlines staff available at the boarding gates will check that the name printed on your traveling documents matches the name printed on your ticket and boarding pass.

Head directly to the luggage pickup area, and make sure your luggage ticket matches the tag on your luggage.
Make sure you have received all your luggage by matching the ticket number and not by identifying them by shape and color.
Keep your traveling ticket and your luggage ticket numbers until you have acquired all the baggage.
If you have a connecting flights, you must proceed to the connecting flight counter to finalize your traveling arrangements.
Please make sure you confirm your return flight reservations.
In case there was a delay in the arrival of your luggage, kindly follow up with the assigned luggage service staff member who will assist you with the necessary arrangements to insure your comfort and the speedy arrival of your luggage.

In case your luggage was lost or was mishandled, kindly proceed with the following:

Follow up with the luggage services staff members who are available at your arrival area immediately and before you leave the arrival area.
Provide the luggage services staff member with the necessary information such as; your full name, any other names marked on the luggage, permanent and temporary address, phone number, the correct color and shape of the baggage based on the luggage identification card available at the luggage services sections, and the luggage brand name (such as: Samsonite, Delsey, American tourist, etc.).
Make sure you obtain a tracking number, as well as the phone numbers of the luggage services divisions at the airport, and the necessary documents required for follow.
Luggage service staff members will proceed with the necessary procedures to locate your lost luggage. That will include a live on ground search and the use of the World Tracer System.

< Prev		Next >